The A.R.C. Difference
LEGAL STUFF
Product Disclaimer
Products offered by A.R.C. Outfitters LLC are individually handcrafted, one of a kind creations and not factory manufactured. Designs may have subtle variations from one piece to the next due to materials and handcrafting. Unless otherwise specified, all products are manufactured in Pella, Iowa, using domestic and foreign materials.
Weight Ratings
If a "weight rating", "breaking strength" or "safe working load" of a particular material or component is known by A.R.C. Outfitters LLC, we will make every effort to clearly indicate it within this web site. Any published weight ratings are to be used for information purposes only. It is solely your responsibility to judge the suitability of products offered by A.R.C. Outfitters LLC.
Warning
Outdoor activities in any form, including but not limited to camping and backpacking are inherently dangerous. Anyone purchasing or using products sold by A.R.C. Outfitters LLC are personally responsible for getting proper instruction on their correct and safe use. The information provided in this or any other web site, and any information, tips, or advice given or implied by A.R.C. Outfitters LLC is solely for the purpose of making purchasing decisions and is not a substitute for proper instruction.
Disclaimer of Liability
Any person using any product purchased from A.R.C. Outfitters LLC assumes personal responsibility for any and all damages or injuries of any kind, which may result from its use.
By purchasing products from A.R.C. Outfitters LLC, the customer acknowledges the potential risks involved with the use of these products and further agrees to hold harmless, indemnify, protect and defend A.R.C. Outfitters LLC against any incident or action involving the products purchased from A.R.C. Outfitters LLC.
Terms
Ordering goods from our website means that you agree to the Terms and Conditions set out below. When placing an order with A.R.C. Outfitters LLC, you are making an offer to purchase the goods contained within that order. We reserve the right to accept or decline that offer. All prices are shown in US Dollars.
If product dimensions are given they will be in inches, weights are expressed in ounces and/or grams and are approximate due to the nature of the processes we use. Please note that we may alter specifications of our products from time to time. Any changes will be indicated on this website. Each product is handmade and therefore unique. No two pieces may be the same. While every effort has been made to portray items accurately, no liability is accepted for any perceived variations between website depiction and actual product.
Prices are correct at the time of publishing. It may be necessary to change prices from time to time. Any price changes will not affect orders already placed to A.R.C. Outfitters LLC.
Products can be ordered from us using our online store. Please go to the Shop section of the website, and follow the on screen instructions to add items to your order. The order becomes binding when accepted by us. Payment is due when your order is placed. Acknowledgement of orders will be sent by email.
Delivery
A.R.C. Outfitters builds most products in weekly batches and they ship at the end of that business day. Orders for small items and accessories are normally built and shipped as soon as possible. We are also experiencing delay’s in receiving products. We use USPS Priority Mail and USPS First Class depending on the package size and weight. All hammocks and more expensive orders will be shipped using USPS Signature Required. We will personally deliver all local orders within a 45 mile radius. All of our products are made individually so lead times can vary between 1-2 weeks; as all products are handmade this may be extended at our discretion. Please order well in advance if you require delivery for a specific date, trip or event. All items in a single order will be shipped at the same time whenever possible, as such the item with the longest lead time will dictate the delivery date of all items.
Returns
Should you have a question or concern about a product we provide, please contact us as soon as possible. If a mistake has been made with an order, at our discretion we will repair or replace the product at no additional expense to the customer. We accept no liability for any failure to deliver goods you have ordered, for any delay in doing so, or for any damage or defect to goods delivered caused by any event or circumstances beyond our reasonable control. It is the customer's responsibility to check all products received carefully, and report any problems as soon as possible.
· Custom Products - We do not offer returns on custom built products.
· Ready To Ship Products - We will accept returns on Ready To Ship products in new, unused condition only. Any product used beyond a brief initial test (3 business days) will be considered used and not eligible for return consideration. Please contact us before shipping any product back to A.R.C. Outfitters for instructions. Shipping costs for returned items are the responsibility of the buyer. Upon receipt of a returned product, we will inspect the item for any damage or wear. As long as it's in new unused condition, we will issue you a refund for your original purchase price less a 20% restocking fee and the original shipping cost.
· Products not manufactured by A.R.C. Outfitters - We do not offer returns on products not built by A.R.C. Outfitters. There may be other options offered by the original manufacturer. Please contact us for details on these items.
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Warranty
A.R.C. Outfitters LLC warrants all our products to be free of omissions, mistakes, and workmanship defects upon delivery to you. Please double check your order to make sure everything is correct before using your hammock. This warranty does not cover normal wear and tear, damage from UV exposure, abuse, age, accidents, improper care, or modifications made to our products. We are not able to cover fabric failure after an initial period of use. Fabrics can and do occasionally fail due to aging, damage, improper hang angle, etc.